Refund Policy
At CoolTextiles, we prioritize customer satisfaction and stand by the quality of our products. If you are not completely satisfied with your purchase, we’re here to help.
Refund Eligibility
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Refunds are applicable only for defective or damaged products.
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You must notify us within 7 days of receiving the product to be eligible for a refund.
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The item must be unused, unwashed, and in the same condition that you received it, with the original packaging intact.
Non-Refundable Items
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Customized or personalized items
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Products purchased during a sale or promotional offer
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Gift cards
Refund Process
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Email us at Contact@cooltextiles.in with your order number and reason for refund.
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Include clear photos of the product if it is damaged or defective.
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Once approved, we will initiate the refund process.
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Refunds will be credited to your original method of payment within 7-10 business days.
Return Shipping
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Customers are responsible for return shipping costs unless the product is defective or we made an error.
